/ CEU Credits:1

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Description

This service sector training is designed to assist in computerizing a service department. In a post-pandemic world, the need for paperless workspaces is increasing, and this program will assist a service department in operating paperless office, field, and customer experiences. There will be time for service department members to ask questions in a non-sales arena to get real-world answers to what can help them manage in an automated world.

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Learning Objectives

• Illustrate different options for a paperless workspace such as scheduling software, GPS, picture programs, automated job boards, etc.
• Discuss the need to be paperless in a post-pandemic world considering diverse work environments such as working from home and other distance workplaces as well as minimizing undue contact through handling paperwork, etc.
• Evaluate varying needs for different service teams dictated by culture, time, and money.
• Facilitate discussion/debate on current options in the marketplace as companies in attendance share their experiences in an open format.