PHTA: Training That Actually Sticks: Building a Company Learning System for Technicians, Retail Staff, and Managers
Wednesday, January 27, 2027: 1:30 PM - 3:00 PM
CEU Credits:1.5
Speaker(s)
Description
Most companies say training matters, but few have a system that turns training into consistent performance. This session helps pool and spa companies build a practical learning system using a blend of online education, certification, field mentoring, role-based pathways, manager reinforcement, and accountability.
Tracks:
Learning Objectives
1. Define the components of a sustainable company learning system.
2. Match training methods to different roles, including technicians, retail staff, managers, and new hires.
3. Create a simple pathway that connects onboarding, continuing education, field coaching, and performance expectations.
4. Identify how industry resources, certification, and professional development can support workforce development.